A full payment by credit card or PayPal is required at the time when tour reservation is made.
- 30 days before tour date = Fully refundable
- 20 days before tour date = 75% refundable
- 15 days before tour date: 50% refundable
- Less than 15 days before tour date: Nonrefundable
All refunds are subject to administration fee of 5% the total booking value or equivalent of 500.00 THB minimum charge (whichever is greater).
After commencement of travel no refund, either in full or in part, will be given for unutilized services included in the program. Claims involving refunds require supporting evidence of cancellation and passengers are required to inform The Time Phuket in writing 30 days after tour end.
Responsibility of The Time Phuket and Activities
The Time Phuket acts only as agent for the person or companies providing accommodation, transport or other services, hereinafter called ‘Service Providers’ and The Time Phuket issues all coupons, vouchers, tickets or other documents on the Service Providers’ terms and conditions.
The tour member acknowledges that neither The Time Phuket, nor its subsidiaries, affiliated companies, servants or agents shall be responsible or become liable in contract or tort for any injury, damage, loss, delay to person or property, additional expenses or inconvenience caused directly or indirectly by any Service Provider or by “force majeure” or other events beyond The Time Phuket control, including, but not limited to war, civil disturbance, pilferage, delays, severe weather, Acts of God, Acts of Government, accidents to or failure of machinery, equipment, vehicles or industrial disputes.
The Time Phuket shall not be liable for, or responsible to, any tour member in the event of dissatisfaction based on personal opinion regarding the standard of service or accommodation provided by any Service Provider nor be liable or responsible for any disappointment, distress, lack of enjoyment arising from any act or omission whatsoever. The Time Phuket will only acknowledge liability in the case of proven justified complaints relating to specific and tangible inadequacies of facilities, accommodation or services provided. In the event of such a complaint the customer is requested to immediately contact . The Time Phuket or the Service Provider, hotel etc., for remedial action to resolve any problem or irregularity at that time. Only if such a complaint has been lodged will . The Time Phuket consider to fully investigate and act on any complaint.
We strongly recommend that you take out a holiday insurance policy. Please ask your own insurance broker.